tibaj Frequently Asked Questions

tibaj requires a valid government-issued photo ID for KYC verification — a Bangladesh National Identity Card (NID) or a valid passport are both accepted. You may also need to submit a recent utility bill or bank statement as proof of address. Documents should be clear, unedited photographs or scans. KYC is completed before your first withdrawal is processed and typically takes 24-48 hours.

No. tibaj strictly allows one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and any pending balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to have the duplicate removed.

You can reset your tibaj password by clicking the 'Forgot Password' link on the login page and entering the email address registered to your account. A password reset link will be sent within a few minutes. If you do not receive the email, check your spam or junk folder. If the issue persists, contact the tibaj support team at [email protected] with your registered email and username.

To close your tibaj account, send a written request to [email protected] from your registered email address. The support team will confirm your identity and process the closure, typically within 48 hours. Any remaining balance will be returned to your verified withdrawal method. If you are closing your account due to gambling concerns, tibaj also offers self-exclusion periods of 3, 6, or 12 months as an alternative.

tibaj offers a wide range of cricket betting markets covering Bangladesh Tigers matches, the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and international Test and ODI fixtures. Available markets include match winner, top batsman, top bowler, total runs, innings runs, over-by-over runs, player dismissal method, and live in-play betting on ongoing matches. Markets are updated in real time as the game progresses.

tibaj's live in-play cricket betting allows you to place bets on a match that is already in progress. Odds update dynamically after every ball, over, or wicket based on the current match situation. To access live betting, navigate to the Cricket section and look for fixtures marked 'Live'. In-play markets include next wicket, runs in current over, and match result. Bets placed during live play are final once confirmed.

All slot games available on tibaj are supplied by established game studios including Pragmatic Play, Microgaming, NetEnt, and Spribe. These providers use certified Random Number Generator (RNG) technology audited by independent testing laboratories to ensure fairness. Each game's Return to Player (RTP) percentage is set by the provider and is consistent across all sessions. tibaj does not modify game outcomes in any way.

Yes. tibaj's platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games — including cricket betting, live casino, and slots — directly from your smartphone or tablet browser without downloading any app. The mobile interface is responsive and loads quickly even on standard 4G connections common across Dhaka, Chittagong, and other major cities in Bangladesh.

tibaj's live casino section features real-time games hosted by professional dealers streamed in HD. Available titles include Live Roulette, Live Blackjack, Live Baccarat, and Live Teen Patti, along with game-show style titles such as Crazy Time and Lightning Roulette from Evolution Gaming and Ezugi. Tables are available around the clock, with multiple stake levels to suit both casual players and higher-volume sessions.

tibaj uses industry-standard 128-bit SSL encryption to protect all data transmitted between your device and the platform. Your personal information, banking details, and account activity are stored securely and are never shared with unauthorised third parties. tibaj operates under a strict privacy policy and employs dedicated security monitoring to detect and prevent unauthorised access. All financial transactions are processed through verified payment gateways.

tibaj collects only the personal data necessary to operate your account, process payments, and comply with responsible gaming obligations. Data is stored on secure, encrypted servers and is never sold to third-party marketers. You can request a full copy of the data tibaj holds about you, or request deletion of your account data, by contacting [email protected]. Full details are available in the tibaj Privacy Policy at tibaj.com/privacy-policy.

You must be at least 18 years old to register and play on tibaj. This is a strict, non-negotiable requirement. tibaj verifies player age during the KYC process using government-issued identification. Any account found to belong to a player under 18 will be closed immediately and any deposited funds returned. If you believe a minor has accessed tibaj, contact [email protected] immediately.

If you feel that gambling is negatively affecting your life, tibaj's self-exclusion programme lets you close your account for 3 months, 6 months, 12 months, or permanently. To activate self-exclusion, email [email protected] with the subject 'Self-Exclusion Request', including your registered email and desired exclusion period. Your account will be closed immediately upon confirmation, all marketing emails will stop, and your remaining balance will be returned to your payment method.

Yes. tibaj allows players to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period to prevent impulsive decisions. Reducing a limit takes effect immediately; increasing one requires a waiting period. This tool is one of several responsible gaming features tibaj provides to help players stay in control of their budgets.